Welcome to the Exhibitor FAQ

Find all information on how to best utilize the online event platform

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The online event platform

Our online event platform has been re-designed to give you a more valuable event experience. You can now get a head start on the event by connecting with your target audience in advance and showcasing your products to potential buyers. 

We know that navigating a new platform can be difficult. This guide will help you to make the most of what it can offer. Read on to find out how to: 

  • - Represent your company through your online profile. 
  • - Showcase your products to potential buyers. 
  • - Engage with valuable contacts by connecting, messaging or setting up meetings. 
  • - Capture real-time leads that will maximise your company’s ROI. 
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Update your company profile

Make sure your company gets the exposure it deserves. Create a full profile and get found by attendees.

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Update your personal profile

Aside from your company profile it is important to update your personal profile as well. Let your new partners know who you are.

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Update your Products

Ensure your products are up to date and ready to be traded. Give attendees a taste of what you can offer.

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Lead Retrieval 

Capture the information of every prospective client who visits your stand and never miss a lead again.

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Frequently asked questions


The Attendee List will go live on Thursday the 22nd of September. You can view the attendee list from your dashboard. From this point, you will be able to contact attendees and arrange meetings either online or in-person.

Yes! This year our online event Connect to Frankfurt starts on the 28th of September! On this day we will release 30+ content sessions on this platform. These content sessions will be on demand and available untill the 18th of November. For any content taking place on-site, this will be captured and made available via the online platform no more than 24 hours after taking place. You can take a look at all sessions on offer via the ‘Agenda’ tab.

If you would like to message an attendee, you can either click on their profile, or click on the * on their contact card to see the messaging option. 

To send a meeting invite, you can either click on their profile, or click on the calendar icon on their contact card to see the messaging option.

Yes, you can go to an exhibitor's company profile and send a message directly to the company, or select a team member to send a message to.

You can send an unlimited number of meeting requests, but we encourage you to monitor how many you send, and to keep track of how many responses you receive.

You can upload up to 50 products. The Admin Team Member can add products directly within your company’s profile.

Yes, you will be able to see who has viewed your profile in your dashboard. If you are the Admin Team Memeber, you will also be able to see who has visited your company profile as well as your personal one. 

You need to register your team members via the Exhibitor Manual. Once they are registered they will receive will receive the email to login to the platform.

At any time, you can switch between your company and personal profile. Click on the top right corner where you can see your profile picture/company logo to toggle between both.

In your profile, you can view your calendar. You then have the option to block out the times you are unavailable. 

There is an invite link on the top right corner of your confirmed meeting. Copy this link and send this to your colleague.

The virtual event will run daily from 07:00 – 22:00 GMT. You do not need to be available for the whole duration, this is to cater for the various time zones of attendees. Please make sure to update your agenda with the times that you are available.

Yes, to reset your password, click on the text to reset on the login pop up window.

Please contact our customer services team, and they will be happy to help. You can reach us on Phone: +31 20 245 5355 or through e-mail: cphicustomerservice@informa.com

Once logged in you can access your badge in the desktop or mobile app.​ In the desktop you can find under Profile and in the mobile app you can find on the home screen

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During the event you can download the event app and login using the same credentials that you use to log into the web platform. Once logged in you can navigate to Badge Scanning. When the camera is pointed at the badge it will automatically scan and after this you can add your notes on the next screen
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Yes, please go into your personal profile and click on settings. There you will be able to turn on/off notifications.

Please contact our customer services team at +31 20 245 5355 or at cphicustomerservice@informa.com .

You can update your personal profile under the Profile tab in the top right hand corner. There you can update your profile information & contact details​, and add a profile picture to be easily recognised.

As an Admin Team Member, you can edit your company profile and products page. Go to your Company Profile in the top right hand corner, and once you click on Edit Profile, you can add your company logo, company desciption, company contact details and add products.

You can only do this as an Admin Team Member. Go to the Company Profile and there you can edit these details. To change company name, please contact our Customer Service team.

To delete team members please contact our Customer Service team.

As an Admin Team Member, you can add products. Click on Products from your Company Profile view. From there you can easily add products.

For images the supported formats are: PNG, JPG, JPEG, Aspect Ratio 1:1. File size: up to 2MB.
For other files the supported formats are: PDF, DOC, DOCX, TXT, XLS, MP3, BMP, JPG, PNG. File size: up to 10MB

In your Event Dashboard you can see all your leads and interations with your profile
Please note that when downloading your leads, the phone numbers on Excel might add a dot after the first number. This is normal Excel behaviour. If this happens simpely format the column from "general" to "number" and it will show the phone number.

CPhI Online is an online directory that runs throughout the whole year. The Online Event Platofrm is specifc to CPHI Frankfurt and will run during 28 September - 18 November 2022.

When you view the Attendee List, you can use the filters to best find who you want to contact and meet.​

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